Legal
Privacy Policy
How we handle your personal information, written in plain English.
Draft, pending legal review Items in [brackets] still need to be confirmed. Remove this notice after review.
1. Who we are
In short. InnovAgents LLC makes Edge Connect and runs this website.
Edge Connect is made by InnovAgents LLC (“InnovAgents”, “we”, “us”), 1 Riddle Ct, Morgantown, WV 26505, USA. We build Salesforce-native apps available on AppExchange.
This policy explains how we handle personal information when you visit this website, fill in a form, book a demo, chat with us or otherwise contact us. How the Edge Connect app handles the data in your own Salesforce org is covered in our Terms of Service. [Counsel to confirm whether a separate data processing agreement is needed for the app]
2. What we collect
In short. What you tell us, plus basic technical data from your visit.
Information you give us. Your name, work email, company, the topic you chose, and the message you write in our contact form. If you choose Plans & Enterprise, the company size and monthly usage you select. If you book a demo, the details you enter in the scheduling form, such as name, email and the time you pick.
Information collected automatically. Your IP address, browser type and device information, the pages you visit, and analytics data about how the site is used.
3. How we use your information
In short. To answer you, run the website and meet our legal duties.
- Reply to your questions, support requests and demo requests.
- Schedule and hold demos.
- Send newsletters or product updates, only with your consent. [Confirm whether newsletters apply to this site]
- Understand how the website is used and improve it and the product.
- Protect the site from spam and abuse.
- Meet our legal obligations.
4. Legal bases (EU and UK)
In short. If you are in the EU or UK, we need a lawful reason to use your data.
We process personal data based on your consent (for example, for marketing emails), our legitimate business interests (such as answering inquiries and keeping the site secure), and legal requirements.
5. How we share information
In short. We do not sell your personal data.
We share information only with service providers who help us run the website and our business, and only as needed. On this website they include:
- Salesforce, our customer system. Messages sent through our contact form are stored there as leads.
- Calendly, to schedule demos.
- YouTube, to play our product video.
- Crisp, for the chat on our Contact page.
- Google, which provides the fonts used on this site. [Counsel to confirm the full provider list]
Our company policy also lists Google reCAPTCHA, Mailchimp and Vercel as providers. [Confirm which of these apply to this website] We may also share information when the law requires it.
6. Cookies
In short. We use cookies to make the site work and to understand how it is used.
This website uses cookies and similar technologies for basic functions and for analytics. Some third-party tools on the site, such as YouTube, Calendly and Crisp, may set their own cookies when you use them. You can control cookies in your browser settings, but parts of the site may not work properly if you block them all. [Confirm analytics tools and whether a cookie consent banner will be added]
7. How long we keep it
In short. Only as long as we need it, or as the law requires.
We keep personal information only as long as needed for the purposes above or as the law requires. [Add specific periods, for example for leads and chat history]
8. Your rights
In short. You can ask to see, fix, delete or take your data.
You can ask us to give you access to your personal data, correct it, delete it, or send it to you in a portable format. If you are in the EU, EEA or UK, you can also complain to your local data protection authority.
To use any of these rights, write to [email protected].
9. Security
In short. We protect your data, but no system is perfect.
We take reasonable steps to protect personal information. No method of sending or storing data over the internet is 100% secure, so we cannot guarantee absolute security.
10. Children
In short. This is for business use.
Edge Connect is for business professionals. We do not knowingly collect personal information from anyone under 16.
11. Changes and contact
In short. We will post updates here. Write to us with any question.
We may update this policy. When we do, we will post the new version here and change the date at the top.
InnovAgents LLC
1 Riddle Ct, Morgantown, WV 26505, USA
[email protected]